Lou x
Well-Known Member
Ive just done a set of eyelashes for 40 pound, my client was really happy with them and they look lovely!
A couple of days later she text me saying loads had fallen out (I've never had this problem but panicked as I'm still trying to build up clients) so straight away offered her for me to fix it using lighter lashes or refund, she wanted them fixed the next day but kept chnging her mind until eventually she text me an hour before saying she just wants a refund!
I got my mum to go there as she lives near (it was a long way for me to go to be out of pocket) I later spoke to my mum and she said they look absolutly fine!!
This was yesterday and just now I've got a text from the client asking "how to take them off" as they've fallen off one eye and not the other...
I told her she needs them proffessionally removed!
As I feel she was offered for me to correct the issue and and after speaking to my mum feel she should never of had a refund!!
What would everybody else have done? Also do you all have a policy written on your website about refunds? x
Sorry that's so long but it's really knocked me back as I'm very new and would love to know how other people would handle the situation x
A couple of days later she text me saying loads had fallen out (I've never had this problem but panicked as I'm still trying to build up clients) so straight away offered her for me to fix it using lighter lashes or refund, she wanted them fixed the next day but kept chnging her mind until eventually she text me an hour before saying she just wants a refund!
I got my mum to go there as she lives near (it was a long way for me to go to be out of pocket) I later spoke to my mum and she said they look absolutly fine!!
This was yesterday and just now I've got a text from the client asking "how to take them off" as they've fallen off one eye and not the other...
I told her she needs them proffessionally removed!
As I feel she was offered for me to correct the issue and and after speaking to my mum feel she should never of had a refund!!
What would everybody else have done? Also do you all have a policy written on your website about refunds? x
Sorry that's so long but it's really knocked me back as I'm very new and would love to know how other people would handle the situation x