salonfrog
Accountant for salon owners
HMRC refer to you and I as ‘customers’ and in their latest research results published this week, they seem surprised at how their ‘customers’ aren’t too happy.
“Customers felt HMRC’s choice of language was difficult to comprehend, with some also frustrated that HMRC did not understand or recognise the language they used to talk about their affairs. Likewise, customers explained that they struggled to understand how particular numbers or tax codes had been calculated.”
I wonder how much they spent on that enlightening research
“Customers felt HMRC’s choice of language was difficult to comprehend, with some also frustrated that HMRC did not understand or recognise the language they used to talk about their affairs. Likewise, customers explained that they struggled to understand how particular numbers or tax codes had been calculated.”
I wonder how much they spent on that enlightening research
