TPTW-Compensation driven clients?

[wonderwoman]

TPTW-Compensation driven clients?

Basically ive seen a influx on other forums about consumers expecting compensation for treatments that are more than adequate.

Recently we had one of "these" and believe it or not, they've always going to be symapthic and go in the clients favour just because they dont want to rack up legal disputes in court.

Im pretty dishearten today :sadurely because its the first of these ive had to deal with, and secondly the client was 100% at fault, and delieberatly did it. our hairdresser had to give out all of his qualifications and statements of what happened. Bless hes upset too, because it made him doubt his own confidence, over styling!!!!

Yet the insurers sided with the client as they didnt want to create a fuss!! wtf......i let them know how i felt, but they assured me that its minor and that throwning some cash at her would shut her up.

i honestly believe this industry is going to be targeted by "these" types of individuals while times are tough for some people.

Have any fellow geeks experienced the compensation driven clients?? xoxo

 

[craigys]

I've never had this happen to me but I can imagine what some people are just like.... Scroungers!!!! Any chance you could roughly explain what happened?

 

[Rinn]

I think that 'professional fallers' are on the increase unfortunatley and untill insures take a harder line on them they will get more brazen

 

[wonderwoman]

Basically my stylist was drying her hair, and using a tonged straightner (diva), for a bit of root lift. Whilst having treatment her phone went of and she kept jerking forwards, she had been mentioning, things like compensation, claims etc which instantley makes you suspicious. Then client leans into tongs, so she apologises as it was her mistake. My hairdresser sympathised with client but it looks as though she wanted a freebie before xmas. Plus her granddaughter is a hd who has also made claims at other salons, so has advised her.

Client loves her haircolour, cut and styling then comes back about a week later for more products, then one night 2 weeks after this has happens, Calls for compensation.

Now my issue with the insurers is she deliberatley has done this so why are you paying out.

 

[Wandering Woman]

How awful for your stylist. These people do not understand the consequences of their actions and the insurance companies shouldn't pander to them either!

Just wondering - will you agree to see her for future services or will you tell her to sling her hook (nicely)?

 

[wonderwoman]

See this my dilemma, this is the very first claim in my salon, i pride myself and my team on their abilities, and i will always have their corner-when they are right.

But without discriminating i dont want her or her families custom, as im annoyed they have paid out, it feels as though hairdressers are not covered these days!!!

Im definatley feeling to sack her, what do guys reckon? Should i expand it to her family? xoxo

 

[donna hair]

First of all i hope you and all of your stylists are not disheartened by this woman.

The way things are at the minute people can and do claim for anything.

It's too easy for people to make a claim these days it shows how wrong things are that people get paid out for something as daft as that yet people who.s houses or cars are severely damaged due to wind, floods etc get told it's an act of god.
Anyway rant over and back to the subject.

I personally wouldn't want her or her family back in the salon. If you want to be polite just say you've not got any free appointments. I personally would tell her that i didn't see that it was the stylists fault and that as the stylist felt that the incident happened because of the lady moving i couldn't guarantee that this wouldn't happen again.
Blunt i know but you can do without people like her.

If you don't want to or can't afford to lose custom book her in but tell her using her phone while colouring her hair can result in colour getting on the phone, using it while cutting can result in extra hair being cut and while styling can result in her touching the straighteners. So you advise her not to use her phone.

You could always book her back in and bump her price up get back some of the insurance money ha ha

 

[gr8nailz]

This is becoming rampant. It's sad that some clients just want something for nothing.

Our new nail tech met this face first on Friday. A client who initially came in for a facial and massage was offered a 50% off pedicure because our new nail tech had practically nothing on her book. The client accepted the offer.

After the pedicure, the tech slipped on the disposable pedicure slippers and the client went completely ballistic! If we were supposed to be such an upscale salon & spa, how could we let her leave in those disposable pedi slippers? She couldn't believe that we weren't allowing her to leave with the salon sandals that she had worn all day (they retail at $30 a pair).

The manager was called in to explain to her just why we couldn't give the salon sandals to each guest. She didn't care. She got loud and started cursing in our nice, quiet, upscale salon and spa. Our manager gave her the sandals.

Then told her she needed to find another salon and spa.

 

[AcidPerm]

Wonderwoman- I'd be more wary that the insurers might increase your premiums since they paid out to this client.

If they choose not to fight the case, that's one thing, but if you end up paying higher premiums, that's just plain (morally) wrong.

 

[wonderwoman]

Thanks for all your replies!:Love:

Im already started looking at other insurers, also i definatly decided to sack her and her grandaughter. xoxo

 

[wonderwoman]

Just an update: they had paid out almost to the tune of 1K......and i had not been notified of the settlement, plus her grandaughter has turned up today.....for a bunch of appointments that i was not made aware of.

I've decided that one person outa hundreds will attempt stuff, and that i shouldnt discriminate this client unless she mentions the incident.

Im a bit annoyed but im more concerned about how to deal with these incidents...any help would be greatly appreciated! xoxo