MissLou
Well-Known Member
Hi Geeks,
I've just had an email from a client I done on Tuesday and I'm really surprised and little upset by it. Would appreciate some advice and feedback on what to do.
The client asked for a full head colour of about a shade 8/0. She is naturally a 7/0 ish and had an old colour left on the ends although it was hardly there. After many, many emails back and fourth I said as she has colour I will need to do a strand test and also I advised to have a full head tint on all over can be quite an extreme change and the results will be a trial and error situation so I advised she have some natural highlights put throughout also to break up the colours and to help as it would most probably take on different sections of her hair differently.
I turn up to do the strand test and skin test, she has loads of hair....I went along on tuesday and did it, it took me absolutely ages and 2 tubes of tint to do all of her hair, my arms were failing off. I cut blow-dried and ghd'd her hair. The end result of the colour came out probably more like a 8/0-9/0? more on the 9 side I'd say, I agreed with her that yes it had come out lighter than the strand test but also that the lengths faded more into the 8/0-7/0...again as discussed and shown with the strand test.
It did actually look really nice just a bit lighter and more intense than she thought it would be, the highlights complimented the colour, it basically looked like she was naturally bloned with some highlights, admitly the ends were a little brassy in places but that was how the strand test came out. She said to me its lighter than i thought and i wanted it more like the strand test which to me looked more brassy and dark, i thought she'd be happy that it came out brighter.
Anyway I said just leave a few days, the bleach and the tint is fresh it will settle in a few days to a week...also thinking of the shock factor, vie now had an email and it's upset me bait as she's pretty much slating all my hard work, quoting NOT what i asked for, NOT what i was expecting, i cannot live with this etc etc. And because she's a student she wants a part refund.
Its really sole distorting as I spent so much time and effort on her, running around doing strand tests, buying more product and making a special trip to my suppliers, I spent literally 2 hours alone just doing her colour.
But i suppose at the end of the day in her eyes i done a rubbish job, she's not happy and wants some money back...what do i do now? I don't think i'd be happy or comfortable to try and go around to do something alternative, I mentioned some low lights at the time if she hated it that much but in this email she's stated she will be dying again and not in the area again for a while....it really is times like this when I think why bother making so much effort with people... :cry:
I've just had an email from a client I done on Tuesday and I'm really surprised and little upset by it. Would appreciate some advice and feedback on what to do.
The client asked for a full head colour of about a shade 8/0. She is naturally a 7/0 ish and had an old colour left on the ends although it was hardly there. After many, many emails back and fourth I said as she has colour I will need to do a strand test and also I advised to have a full head tint on all over can be quite an extreme change and the results will be a trial and error situation so I advised she have some natural highlights put throughout also to break up the colours and to help as it would most probably take on different sections of her hair differently.
I turn up to do the strand test and skin test, she has loads of hair....I went along on tuesday and did it, it took me absolutely ages and 2 tubes of tint to do all of her hair, my arms were failing off. I cut blow-dried and ghd'd her hair. The end result of the colour came out probably more like a 8/0-9/0? more on the 9 side I'd say, I agreed with her that yes it had come out lighter than the strand test but also that the lengths faded more into the 8/0-7/0...again as discussed and shown with the strand test.
It did actually look really nice just a bit lighter and more intense than she thought it would be, the highlights complimented the colour, it basically looked like she was naturally bloned with some highlights, admitly the ends were a little brassy in places but that was how the strand test came out. She said to me its lighter than i thought and i wanted it more like the strand test which to me looked more brassy and dark, i thought she'd be happy that it came out brighter.
Anyway I said just leave a few days, the bleach and the tint is fresh it will settle in a few days to a week...also thinking of the shock factor, vie now had an email and it's upset me bait as she's pretty much slating all my hard work, quoting NOT what i asked for, NOT what i was expecting, i cannot live with this etc etc. And because she's a student she wants a part refund.
Its really sole distorting as I spent so much time and effort on her, running around doing strand tests, buying more product and making a special trip to my suppliers, I spent literally 2 hours alone just doing her colour.
But i suppose at the end of the day in her eyes i done a rubbish job, she's not happy and wants some money back...what do i do now? I don't think i'd be happy or comfortable to try and go around to do something alternative, I mentioned some low lights at the time if she hated it that much but in this email she's stated she will be dying again and not in the area again for a while....it really is times like this when I think why bother making so much effort with people... :cry:
