What a nightmare!

[champagne]

35 calls over cracked nails OTT ????? I dont think so !

The client has paid for nails and she wasnt happy, she rang to let the supplier know about it....The very least she should expect is some kind of action from the service provider!

I am sorry for the cheating but that wasnt the issue here, it is bad customer service....

This is not a personal attack it is my opinion only xx

 

[Lady_Nightshade]

Well my reply was my opinion. I meant no offence.

:hug:

 

[deanosnana]

I think this thread has been blown out of all proportion,for christ sakes call the client deal with it,draw a line from it and move on.:!:

You have been given good advice violet it is up to you take it or not,but then you suffer the consequences.

Put your personal life aside,and deal with the business,you may think that is harsh but in a few months time you will look at it and hopefully learn something from this....

You weren't too busy to be on and off here all day though. Seriously, you should have called her. It may not be what you want to hear but you should have called her and appealed to her better nature and sorted it.

Totally agree with both of you! Excellent advice given. :hug:

 

[naturalnails]

I think this has been really answered although there was no question asked so in all honesty it should have been a blog LOL.

 

[Nailsinlondon1]

When you are in business you have to take the rough with the smooth..... a complaint is the rough and yes it does happen. How you deal with it can affect your reputation as a whole. Good news travels a lot slower than bad news.....
Dealing with a complaint successfully doesn't always mean admitting fault, we have to greet a complaint with a smile and a kind word this takes the ammunition away from an irrate client. They feel they have been listend to and that you actually care about them and not just the money and that you will sort it for her. From her point of view, she paid and she isn't happy, so she wants it sorted. If it is a service break down then we make good and be done with it. If it is a client that has missused her nails, it will be obvious when you see them, then you can point this out in a very firm but not smug way and again make good but charge....

Now, you having relationship problems to be honest is not her problem, she is a client and when it comes to clients we don't have problems that should concern them or affect the way we treat them or deal with them. We are professionals and deal with what ever comes our way professionally......and that means meeting a problem rather than having it chase us.....

Get in touch with her, sort it and then move on..... but use this as a learning curve and tick the complaint successfully delt with box on your list of expirences.....

Good luck xxxx