hellishbellish
Well-Known Member
Hi geeks,
I'm posting this as I'm really after some advice on what you do in a situation I have found myself in.
I had a new client in the other day for a massage, however during a consultation I found out she was on prescribed medication. I told her that basically due to insurance I would need a doctor's note to do that treatment but offered her a mani or pedi instead. She huffed at that but said she understood about the doctor's note and was fine getting one, telling me that she respected me for being professional.
I got a call from her later on in the day with her having a rant at me. Basically she had been to her doctor, who had said she had never been asked for anything like this, practically laughed at her and me for asking, said she really didn't see any issue with her having treatments and that if she insisted on a letter, she would have to pay £30. The woman said she wouldn't be paying that (which I understand, it's a lot of money), however I contacted my insurance because she had made me quite down and wondering whether I had done the right thing. Turns out I had, but I got down as in my town most (ie all except one that I can think of) salons etc don't even do consultations, patch tests etc. I try to provide a whole service, where I talk to the client about what they want from treatment etc and also give them aftercare advice at the end for them to read and take away.
As most places near me don't do consultations, and therefore are unaware if anyone is on medication, how do they get away with this? For example what if they gave a heated massage to a client with high blood pressure?! I am wondering if I am the only one that does this whole thing, or is it just the bad practice in my area. I guess what I am saying is, if this client had gone anywhere else she would have just been treated, bam. But with me I made sure I wasn't going to harm her etc, and seem to have lost out. I have been reassured my insurance I am completely right in what I've done, but why do I feel like the one that has lost out? I have just lost a customer and some other salon that doesn't go by the book has just gained one
My insurer's have suggested that I perhaps offer the client a voucher of the £30 redeemable against treatments, however the treatment she was after was £35. What if I did this, she pays £5 and is never to be seen again? I don't know what to do. I don't want to lose potential clients for going about things the right way. Does anyone have any ideas? What do you do yourselves?
I'm sorry this is a long post, I work by myself and so when something like this happens I have no one to bounce off and just mull over.
Thankyou VERY much to anyone that replies.
I'm posting this as I'm really after some advice on what you do in a situation I have found myself in.
I had a new client in the other day for a massage, however during a consultation I found out she was on prescribed medication. I told her that basically due to insurance I would need a doctor's note to do that treatment but offered her a mani or pedi instead. She huffed at that but said she understood about the doctor's note and was fine getting one, telling me that she respected me for being professional.
I got a call from her later on in the day with her having a rant at me. Basically she had been to her doctor, who had said she had never been asked for anything like this, practically laughed at her and me for asking, said she really didn't see any issue with her having treatments and that if she insisted on a letter, she would have to pay £30. The woman said she wouldn't be paying that (which I understand, it's a lot of money), however I contacted my insurance because she had made me quite down and wondering whether I had done the right thing. Turns out I had, but I got down as in my town most (ie all except one that I can think of) salons etc don't even do consultations, patch tests etc. I try to provide a whole service, where I talk to the client about what they want from treatment etc and also give them aftercare advice at the end for them to read and take away.
As most places near me don't do consultations, and therefore are unaware if anyone is on medication, how do they get away with this? For example what if they gave a heated massage to a client with high blood pressure?! I am wondering if I am the only one that does this whole thing, or is it just the bad practice in my area. I guess what I am saying is, if this client had gone anywhere else she would have just been treated, bam. But with me I made sure I wasn't going to harm her etc, and seem to have lost out. I have been reassured my insurance I am completely right in what I've done, but why do I feel like the one that has lost out? I have just lost a customer and some other salon that doesn't go by the book has just gained one
My insurer's have suggested that I perhaps offer the client a voucher of the £30 redeemable against treatments, however the treatment she was after was £35. What if I did this, she pays £5 and is never to be seen again? I don't know what to do. I don't want to lose potential clients for going about things the right way. Does anyone have any ideas? What do you do yourselves?
I'm sorry this is a long post, I work by myself and so when something like this happens I have no one to bounce off and just mull over.
Thankyou VERY much to anyone that replies.
