Hi hun, I kept my touch up appointment with same lady with the intention of trying to obtain a refund. I even took my friend who is a beauty therapist (doesn't do any cosmetic tattoo but does know scu;pting) for support to help me explain why I hated them so much and some how got talked into letting her touch them up. I know that goes against all advice given here and I honestly just wanted a refund when I first walked in but while we were there she drew on what she would do to touch it up and even my friend was surprised how much better it looked with just a little more added in. Still not the natural look I originally wanted but at least they looked a lot more even and I decided that if they were at least even I would feel more comfortable walking around if public with even brows. My friend watched her like a hawk and made sure that she only did what she drew on. they are now much more even and while I still don't like them I feel a lot more comfortable looking in the mirror. I think the shape is wrong for me and too dark for me but at least now they match and they will fade evenly. I enquired with other people locally and nobody wanted to do anything to them for a few months. They all suggested a few sessions of laser to fade them more or waiting till they naturally fade for about 3 months to see how the colour changes. At least letting this women touch them up they should fade evenly since its the same ink and I don't have to wait 3 months to even them up. Hopefully i made the right the choice but i guess i have to wait a few more weeks till its fully healed to know for sure. Thank you for all you advice and support. I hope your going well, i did see you lost all your info and pics. I hope you were able to get it all back? I'm of no help in that department but Ive definitely got my fingers crossed for you that it all is ok xx